Call Center Supervisor Needed At Ideon Limited
Apply Before: Friday, 31st October, 2025
Job Overview
Ideon Business Outsourcing Solutions is a company in the Pearl of Africa that specialises in providing different industries with different opportunities for expansion, optimization of operations, and different business solutions through innovation.
This Company seeks the addition of a call center supervisor to its team. The chosen candidate will be require to train, supervize and support a team of debt collectors to make sure clients successfully recover their portfolios. The individual is required to comply with company standards.
TABLE
| Field | Details |
|---|---|
| Company | Ideon Limited |
| Work Setting | On-site |
| Location | Kampala Uganda |
| Employment Type | Full-time |
| Salary | Attractive |
| Number Of Vacancies | 01 |
| Apply Before | 31st October, 2025 |
| Job Category | Supervisor Role |
| Level of Education | Bachelor's Degree in; Business, Finance, Credit Management, Or a related field |
| Experience | Check Details |
Job Details
Key Responsibilities
1. Team Supervision and Portfolio Allocation.
- Should motivate and supervise a team of debt collectors.
- Should make sure that daily, weekly, and monthly targets are met.
- Chair daily team meetings and assign work.
- Monitoring call center volume and call quality.
- Promote customer and company relationships.
- Revision of company performance both on the individual and team level. Where necessary, provide coaching and provide improvement plans.
- Initiating and teaching new entrants.
2. Quality Assurance & Compliance Monitoring
- Ensure that call quality, tone of employees, and negotiation tactics utilized comply with the scripts and internal policies of the company
- Maintain ethical debt collection practices acceptable by company policies.
- Escalate any complaints that may arise to management, both from customers and team members.
- Provide mentorship to team members in preparation for future leadership roles.
3. Strategy Development & Process Improvement
- Analyze all collection data and analyze the trends to spot areas that need improvement.
- Present new strategies that better debt collection and boost recovery rates.
- Generate daily, weekly, and monthly performance reports, both individual and team, to present during meetings.
Education
- Minimum of a Bachelor's degree in Credit Management, Finance, Business, or any related business field.
Skills & Experience
- Minimum 4 years of practical experience in debt collection, with 2+ years in a supervisory role.
- Ability to operate Microsoft Packages, especially Excel, MIS tools, dialer systems, and CRM platforms.
- Ability to work under pressure
- High analytical skills
- Good communication skills, both verbal and nonverbal.
- Should be an excellent negotiator and a good problem solver.
- Excellent leadership skills and team management.
- For more information on the role, click here.
Application Procedure
- All competent and interested candidates should prepare a copy of their CV and Academic Documents and Apply through the company website.
- Good Luck
Note
- Application is free
- Only Shortlisted candidates will be called.
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