Customer Retention Executive Job Available at MKopa Uganda

Apply Before: Wednesday, 30th July, 2025

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Job Overview

MKopa Uganda is looking for a Customer Retention Shop Executive to join its Customer Retention team in Lira as we grow and help more people access financial services across our markets.

Field	Details
Company	M-Kopa Uganda
Work Setting	On-site
Location	Lira Uganda
Employment Type	Full-time
Salary	Attractive
Number Of Vacancies	01
Apply Before	30th July, 2025
Job Category	Customer Service
Level of Education	Check Details
Experience	At least 1 year

Job Details

Key Responsibilities

As a Customer Retention Shop Executive, you will be the friendly face our customers trust, helping them get the most out of their M-KOPA experience. Working directly with customers every day, you'll turn every conversation into a chance to help and make sure every customer who visits our shop feels welcomed and supported.

At M-KOPA, keeping our customers happy isn't just about making sales—it's about helping people achieve their goals. You will create great experiences that make customers want to stay with us, helping customers upgrade their products, handling their questions, and ensuring they get exactly what they need.

If you enjoy helping people and want to work somewhere your efforts directly help customers and families improve their lives, this could be the perfect role for you.

You will be working 8:30 am to 5:30 pm, Monday to Saturday, in our Lira shop, reporting to the Telesales Team Leader.

We need someone who enjoys talking to people and understands that happy customers are the key to our success. Your experience should show that you're good at building relationships with customers and helping them find what they need.

Experience

We want someone with at least one year of experience in sales or customer service, along with a college diploma or degree. You should be comfortable with computers and Excel and have good communication skills.

Most importantly, we need someone who cares about helping people and wants to be part of something bigger – someone who wants to help families across Africa get better access to financial services.

If you enjoy helping customers and want to make a real difference in people's lives while building your career, we'd love to hear from you.

Application Procedure

Are you an interested candidate and qualify for this job, click here to visit MKopa's Official Website and Apply.

Note: 

M-Kopa is an equal employer entity

All applications are free

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