Quality Assurance Officer Job at National Information Technology Authority (NITA-U)

Apply Before: Wedsnesday, 18th June, 2025

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Position Overview

The National Information Technology Authority (NITA-Uganda) is hiring a competent Quality Assurance Officer.

Job Title: Manager, Regulation and Compliance 

Department: Regulation and Compliance

Reports to: Director Regulation and Compliance

Jobs that report to this role are IT Certification Supervisor, Legal Officer, Regulation and Compliance, Consumer Affairs Officer and Licensing Officer.

Job Summary

• To provide regulatory guidance and monitor compliance by the Authority, regulated entities and stakeholders in the Information Technology (IT) Sector with IT Laws, Regulations, Standards, Policies, Procedures, Guidelines, and other relevant legal frameworks in order to ensure the delivery of government objectives for regulating the IT sector.

Field	Details
Company	NITA-Uganda
Work Setting	On-site
Location	Kampala Uganda
Employment Type	Full-time
Salary	N3
Number Of Vacancies	01
Apply Before	18th June, 2025
Job Category	Quality Assurance Jobs
Level of Education	Check Details
Experience	Check Details

Job Details

Key Responsibilities and Roles

• Support the development of policies, procedures, laws, standards and guidelines for the IT sector to provide an enabling environment for the growth and development of IT.

• Provide strategic direction and advice to promote regulation of the IT Sector.

• Draft an implementation plan for the effective delivery of NITA’s regulatory mandate under the NITA Act.

• Periodically review the legal and regulatory framework, emerging industry trends and suggest changes thereto to improve regulation and compliance in the Sector.

• Direct and manage the licensing regime of the Authority under the applicable laws.

• Regularly assess the implementation of Regulations, Standards, Policies, Procedures and guidelines and Strategies in force and evaluate the risks and potential outcomes.

• Monitor compliance by the regulated entities with the regulatory framework in force through assessments, quality systems auditing, inspections and field corrective actions.

• Design, implement and monitor effective compliance management programs for the Sector to reasonably prevent and detect violations of the legal and regulatory framework.

• Ensure regular interface and reporting on the Authority’s and stakeholders’ compliance highlighting emerging issues, potential risks, and audit results in order to identify control weaknesses and propose remedial action.

• Represent the Authority before domestic or international regulatory agencies on major policy matters or decisions regarding regulation of the IT Sector to ensure compliance with domestic and international regulations and standards.

• Build and maintain effective relationships with key stakeholders.

• Manage and coordinate the arbitration of IT disputes and implement or monitor complaint processing systems to ensure effective and timely resolution of all complaint investigations.

• Conduct sensitisation and capacity building for regulated entities, stakeholders and NITA-U staff by developing and implementing programs to increase awareness and knowledge of compliance with Regulations, Standards, Policies, Procedures and Guidelines in force.

• Prepare and implement the department’s annual work plans and budget.

• Supervise staff within the department on the annual and periodic performance targets.

• Perform any other duties, which may be assigned from time to time.

Position Requirements

Education

• Honours degree in Law (LLB) with a Post Graduate Diploma in Legal Practice from LDC.
• Must be enrolled as an advocate.
• Master’s degree in Law (LLM) or in Information Technology (IT) Law, Business related fields, or other relevant discipline will be an added advantage.
• Management qualifications and Membership to relevant Professional Associations or other relevant specialized trainings in the Professional/ Industry IT Certification such as ICSA, ITIL, CIM, MCSE, ACCA, etc. will be an added advantage.

Experience

• A minimum of 5 (five) years’ experience in direct work within the regulatory and compliance environment 3 (three) of which should have been at a senior level in a large or busy organisation.

• Demonstrate working experience in managing a business unit or department with diverse professions.

• Demonstrated knowledge of Information Technology (IT) laws and practices.

Technical Expertise

• Strategic thinking and ability to work and produce accurate results in a dynamic environment with multiple and challenging tasks.

• Knowledge of changing and international regulation to decide what is the best strategy to remain successful and complaint as a sector.

• Ability to set up and or manage a high performing team.

• Strong analytical and conceptual thinking skills.

• Self - driven with the ability to achieve results with minimal supervision.

Nature and Scope 

Interpersonal Skills

• Excellent interpersonal skills.
• Soft skills like, presentation, and listening skills.
• Excellent oral and written communication skills.

Level of responsibility

• 4 Staff under direct supervision

Application Procedure

• Interested applicants who meet the job requirements/specifications and with the right personal attributes are invited to complete and submit their application form which can be downloaded from the NITA official website https://www.nita.go.ug/downloadable-forms/job-application-forms), with a cover letter, supported by curriculum vitae, copies of certificates and testimonials, and must specify day time telephone contact, postal and email addresses of both the applicant and three referees, to the address below.

The Executive Director,

National Information Technology

Authority – UGANDA (NITA-U),

Palm Courts, Plot 7A, Rotary Avenue (former Lugogo bypass)

P.O. Box 33151, Kampala-Uganda

Tel: 0417 801 038

 via email: hr@nita.go.ug

• The deadline for applications for the positions is 18th June 2025 (Not later than

1700 hrs. Local Time). 

• Only Soft copy applications will be accepted, and no application will be considered without a duly completed and signed standard application form (referred to above). 

FEEDBACK

• Only successful candidates will be contacted. Any form of solicitation, influence peddling, or any other “backdoor” attempt, of whatsoever nature, to influence the selection process in one’s favour, will automatically lead to the disqualification of a candidate without any recourse.    

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